Returns Policy

🔁 Online Returns Policy – SheLuxeFashion

At SheLuxeFashion, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Please review our return guidelines below to ensure a smooth and hassle-free process.

📦 Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging

• The return request must be made within 7 days of receiving your order

• The product must be in the same condition that you received it

• Items marked as non-returnable, sale, or clearance are not eligible for return

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Lingerie and undergarments

• Cosmetics, beauty, or skincare products

• Custom-made or personalized items

• Clearance and sale items

🔄 Return Process

1. Contact us at [support@sheluxefashion.com] or via WhatsApp

2. Provide your order number and reason for return

3. We will confirm your return request and guide you with return instructions

4. Once received and inspected, your return will be processed within 5–7 business days

💸 Refunds

• Refunds will be issued to your original payment method

• Shipping charges are non-refundable

• If item is not in original condition, only partial refunds may be granted

📞 Need Help?

If you have any questions, contact our Support Team:

• Email: sheluxefashion@gmail.com

• WhatsApp: [03208718891]

• Response Time: Within 24 hours