Online Returns Policy

Online Returns Policy – SheLuxeFashion

At SheLuxeFashion, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help! Please review our return guidelines below to ensure a smooth return process.

🔄 Return Eligibility

To be eligible for a return, the following conditions must be met:

• Item must be unused and in the same condition you received it

• Item must be in its original packaging with tags attached

• Return must be requested within 7 days of delivery

• Proof of purchase (order confirmation email or receipt) is required

🚫 Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items

• Lingerie, undergarments, or swimwear

• Items marked “Final Sale”

• Customized or made-to-order products

💸 Refunds & Processing Time

• Once we receive and inspect your returned item, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Return shipping costs are not refundable.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at sheluxefashion@gmail.com.

📦 How to Initiate a Return

To start a return, please contact us at:
📧 sheluxefashion@gmail.com
Include your order number, reason for return, and pictures (if applicable).

🌍 Return Address

Our return center address will be shared once your return is approved via email. Please do not send returns to any address on the shipping label unless instructed.