Help Center – SheLuxefashion

Welcome to the SheLuxefashion Help Center
We’re here to make your shopping experience smooth, secure, and enjoyable. Below you’ll find answers to frequently asked questions and how to get support when needed.

💬 Frequently Asked Questions (FAQs)

1. How can I place an order?
Browse our website, add your favorite products to the cart, and proceed to checkout. You will receive an order confirmation message after placing your order.

2. What payment methods do you accept?
We currently offer Cash on Delivery (COD) only.
Pay for your order in cash when it is delivered to your doorstep.

3. How long does delivery take?

• Local Orders: 3–5 business days

• International Orders: 7–15 business days
  Delivery time may vary based on your shipping location.

4. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking link via SMS or email.

5. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving the product. Share your order number and a photo of the item. We’ll resolve it through a replacement or refund.

6. Do you offer returns or refunds?
Yes, we have a 7-day return policy for unused and sealed items. Please visit our Return & Refund Policy page for full details.

🛍️ Order & Shipping Support

• Track Your Order: 

• Cancel or Change Order: Contact us within 12 hours of placing the order

• Shipping Info: Learn more on our Shipping Policy page

🔒 Account & Security

• Forgot Password? Use the “Forgot Password” link on the login page

• Update Account Info: Log in to manage your address or contact details

• Privacy & Safety: View our full Privacy Policy to understand how your data is protected

🤝 Still Need Help?

Our support team is here to help you with anything you need:

📧 Email: sheluxefashion@gmail.com
📞 Phone: +923208718891
🕒 Support Hours: All Days, 9 AM – 6 PM 
🌐 Or submit a request via our Contact Us page

💖 Thank You for Shopping with SheLuxefashion

We appreciate your trust and are always here to make your beauty and self-care journey easier, safer, and more stylish.