Online Returns Policy – SheLuxefashion

At SheLuxefashion, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please review our return guidelines below to ensure a smooth process.

🔁 Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging

• The return request must be made within 7 days of receiving your order

• The product must be in the same condition that you received it

• Items marked as non-returnable, sale, or clearance are not eligible for return

🚫 Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Used/opened skincare or haircare products

• Personal care or hygiene items

• Products damaged due to customer misuse

📝 How to Request a Return

To initiate a return:

1. Email us at support@sheluxefashion.com within 7 days of delivery

2. Include your order number, reason for return, and photos of the item (if damaged or incorrect)

3. Our support team will review your request and respond with return instructions

💰 Refunds Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection

• Approved refunds will be processed via bank transfer or store credit, depending on your preference

• Cash refunds are not provided, as we operate on a Cash on Delivery system

• Refund processing time: 5–7 business days after approval

📦 Return Shipping

• Customers are responsible for the cost of return shipping, unless the item received was incorrect or damaged

• Please use a reliable courier service with tracking to return your item safely

❗ Important Notes

• Any returns sent without prior approval will not be accepted

• We reserve the right to deny any return that does not meet our policy

• Repeated return abuse may lead to account restrictions

🤝 Need Help?

If you have any questions or concerns about your return, please contact our team:

📧 Email: support@sheluxefashion.com
📞 Phone: +923208718891
🌐 Visit our Help Center for more support

Thank you for choosing SheLuxefashion
We appreciate your trust and aim to make every order a beautiful experience.